Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@guardsonduty.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@guardsonduty.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@guardsonduty.co.za.
REFUND & RETURNS POLICY.
You may exchange most of our products in their new, unused condition within 7 days of delivery for a different item or full refund. Please see below for further information on how to return an item.
Incorrect item delivered
We take great care in making sure you receive the correct item. However, should we unintentionally deliver the wrong one, or if the product you receive does not match the image or description on our website, please notify us within 24hours, and we’ll collect the item from you at no charge.
Following which, you’ll have the choice of:
Receiving the correct product (Obviously at no delivery or other extra charges)
Receiving a full refund
Give us a call on 0730854347. You can also email us here for immediate assistance.
Product out of stock
If we do not have stock of a certain product, we will strive to notify you timeously.
Following which, you’ll have the choice of:
Choosing an alternative product which you may be interested in or Receiving a full refund.
Give us a call on 0730854347. You can also email us here for immediate assistance.
Simply changed your mind about your purchase.
We want you to be happy with your purchase, and so you may return most of our products in their new, unused condition within 7 days of delivery for a refund excluding original courier fee. We’ll be happy to arrange a collection and replacement delivery for you on your behalf at the courier fee.
Give us a call on 0730854347. You can also email us here for immediate assistance.
Once we’ve received your returned item,
You will receive a full refund or your replacement item (with courier charge)
Please note that no refund is available if the item was received as a gift.
Damaged goods
Should you receive your item/s in a damaged condition, please notify us within 24hours. Please send us your query to sales@guardsonduty.co.za, or give us a call on 0730854347. We’ll need relevant photographs so that we can assess how the damage occurred and use the experience to improve our service to you.
Once we have validated your return we’ll arrange the collection of your item at no charge, after which you’ll have the choice of:
Receiving the correct product (Obviously at no delivery or other extra charges) Or will Receiving a full refund.
Please Note:
The returning product / Item must not be opened packed, in its original sealed packaging, with as much padding and protective packaging as possible so that it can travel safely back to us.
Returns that are sent back otherwise will have a 10% repackaging fee levied against them. And client to pay for courier cost to ship back to seller